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In certain circumstances, it may be appropriate to first investigate the issue by visiting the certifier’s listing page, then raising the concern directly with the certifier. The Standards Council of Canada mandates that all certification organizations have a process by which complaints can be accepted and addressed by the certifier.

If you wish to formalize a complaint with a certification organization, please note the process may vary slightly from one certification organization to the next. Below are links that will help guide you to the appropriate process for the certification organization responsible for the product in question:

CSA International
NSF International
WQA
Bureau de Normalisation du Quebec (BNQ)
International Association of Plumbing & Mechanical Officials
Intertek
Quality Auditing Institute
Underwriters Laboratories Inc.
Underwriters Laboratories of Canada